Customer Service

About the Role

Do you thrive on helping people and leaving every conversation on a positive note? If you've got a natural ability to connect with customers and a knack for solving problems, this role in Tamworth could be exactly what you're looking for. Our client runs a busy ARC operation and is on the lookout for a switched-on Customer Service representative to join the team. You'll be the first point of contact for customers, keeping things running smoothly and making sure every interaction is handled with professionalism and a friendly attitude. It's a role where no two days are quite the same, and your ability to stay calm under pressure will be put to good use. This is a great opportunity for someone who genuinely enjoys helping people and wants to be part of a hardworking team in a fast-paced environment. If you're reliable, organised, and ready to hit the ground running, we want to hear from you.

Key Responsibilities

• Greet and assist customers in person, over the phone, and via email in a professional and friendly manner
• Process customer enquiries, bookings, and transactions accurately and efficiently
• Maintain up-to-date customer records and data entry using internal systems
• Handle customer complaints and escalations, finding practical resolutions in a timely manner
• Liaise with internal team members to coordinate service delivery and follow up on outstanding matters
• Prepare basic reports, invoices, or correspondence as required by the team
• Ensure the front-of-house area is tidy, welcoming, and well-presented at all times

Requirements

• Previous experience in a customer service, reception, or client-facing role(Essential)
• Strong verbal and written communication skills with a professional phone manner(Essential)
• Competent with basic computer programs including Microsoft Office and data entry systems(Essential)
• Ability to manage competing priorities and stay organised in a busy environment
• Experience in the ARC, recycling, or waste management industry is an advantage
• Certificate III in Customer Service or a related business qualification is highly regarded